Shipping policy

 

Shipping Policy — SwachBeeFarms

 


At SwachBeeFarms, we take great pride in delivering pure and natural honey right to your doorstep with care and efficiency. This Shipping Policy outlines how we process, dispatch, and deliver your orders to ensure a smooth shopping experience.

 

 

 

1. Order Processing

 

 

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving payment confirmation.

  • Once your order is packed and ready for dispatch, you will receive an email confirmation with tracking details.

  • In case of any delays due to unforeseen circumstances (such as supply issues or high order volume), we will inform you promptly via email or phone.

 

 

 

 

2. Shipping and Delivery Timeline

 

 

  • We deliver across India through our trusted courier partners.

  • Estimated delivery time is:

     

    • Metro cities: 3–5 business days

    • Other locations: 5–10 business days

     

  • Delivery times may vary depending on your location, weather conditions, courier delays, or festive seasons.

 


Note: Delivery delays are sometimes beyond our control, but we always strive to ensure timely dispatch.

 

 

 

3. Shipping Charges

 

 

  • Free Shipping on all prepaid orders above ₹999.

  • A standard shipping fee of ₹49–₹99 may apply to orders below ₹999, depending on the delivery location.

  • Any additional charges for remote areas or special delivery zones will be communicated at checkout.

 

 

 

 

4. Order Tracking

 


Once your order is shipped, you will receive a tracking ID via email or SMS.

You can use this ID to track your package through the courier partner’s website or our Order Tracking page on www.swachbeefarms.com.


If you face any tracking issues, please contact us at swachbeefarms@gmail.com with your Order ID.

 

 

 

5. Delivery Attempts

 

 

  • The courier partner will make two delivery attempts.

  • If you are unavailable during delivery, the courier may contact you or schedule a reattempt.

  • If the package is returned to us due to repeated failed delivery attempts, reshipping charges may apply.

 

 

 

 

6. Damaged or Leaking Packages

 


We take utmost care while packaging our honey jars to prevent leakage or breakage. However, if you receive a damaged, leaking, or tampered package, please:

 

  1. Take photos or videos of the package immediately.

  2. Email them to swachbeefarms@gmail.com within 48 hours of delivery.

    Our team will review and assist you with an exchange or store credit as per our Refund Policy.

 

 

 

 

7. Address Accuracy

 


Please ensure that your shipping address, pin code, and contact details are accurate at checkout.

SwachBeeFarms will not be responsible for delayed or undelivered shipments due to incorrect information provided by the customer.

 

 

 

8. International Shipping

 


Currently, SwachBeeFarms ships only within India.

We are working to make international shipping available soon for our global customers.

 

 

 

9. Delayed Deliveries

 


While we make every effort to deliver on time, certain factors such as natural disasters, strikes, or courier delays may affect timelines.

We appreciate your patience and understanding in such rare cases.

 

 

 

10. Contact Us

 


If you have any questions about your order or need assistance with delivery, please reach out to our customer support team:


📧 Email: swachbeefarms@gmail.com

🌐 Website: www.swachbeefarms.com

 

 

SwachBeeFarms — Pure. Natural. Honest. Straight from the hive to your home. 🍯